Every industry has unique challenges, and having the right talent makes all the difference. At Collabera, we provide customized workforce solutions that help businesses stay competitive, adaptable, and ahead of the curve. With deep industry expertise and a vast talent network, we ensure you have the right people to drive efficiency, productivity, and long-term success. Wherever your business is headed, we’ll help you get there.
Customer Service Representative
Contract to Hire: Des Moines, Iowa, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 371965
End Date: 2026-10-30
Days Left: 14 days, 8 hours left
Note:
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The position is Onsite (No Remote work).
Position Details:
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Position: Fraud & Claims Operations Representative 2 (Customer Service Representative)
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Industry: Banking/Financial Services
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Job duration: 6 months (Possible Extension/Conversion)
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Location: Des Moines, IA 50309 (On-site - No Remote work)
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Schedule: Monday - Friday (8 AM - 5 PM / 9 AM - 6 PM Central Time)
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Pay Range: $18-20/hour
Day-to-Day Responsibilities:
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This role will handle incoming calls.
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Handle incoming calls and investigate potentially fraudulent activity.
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Recommend process and tool improvements that increase the efficiency of fraud and claims operations.
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Identify and submit customer complaints when applicable.
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Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.
Required Skills:
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Call Center/Contact Center/Customer Service/Phone based Customer Support Experience.
Nice to Have Skills:
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Bilingual - English and Spanish.
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Fraud and claims operations experience.
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Proficiency with MS Office applications, including Excel and Outlook.
Benefits:
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- Customer Service
- Customer Support
- Customer Care
- Customer Advisor
- Customer Liasion
- Phone Support
- Call Center
- Contact Center
- Call Handling
- Inbound calls
- Fraud Investigation
- Fraud Operations
- Fraud Claims
- Customer Issue Resolution
Reach Out to a Recruiter
- Recruiter
- Phone
- Indranil Kundu
- indranil.kundu@collabera.com
- 4049420807
Apply Now
Apply Now
