• The Order Management Specialist is responsible for processing customer orders, coordinating inventory and shipping, and optimizing order fulfillment processes.
• This role requires strong attention to detail, data-driven decision-making, and collaboration with cross-functional teams to enhance efficiency and customer satisfaction.
• The position supports order processing for Bose direct consumers and key resellers across the Americas, Europe, Australia, and New Zealand.
• It requires the ability to lead themselves effectively in a fast-paced and transformational environment, utilize data to drive improvements, streamline processes to enhance efficiency and customer satisfaction, and participate inmeetings with cross-functional teams
  
  

  Key Role Responsibilities:

  • Manages the end-to-end order processing lifecycle up to the billing phase (AR takes over post-billing/invoicing).
  • Processes inbound orders against current inventory, confirms dates/commitments, and aligns fulfillment schedules with contract manufacturers and distribution centers (DCs).
  • Monitors logistics flows and fulfillment progress alongside 3PL/Logistics partners.
  • Tracks and ensures successful billing creation once products ship.

   

  Candidate Profile & Required Skills:

  • Experience & Background: Prior experience in supply chain management, order management, or logistics. Candidates with relateddegrees/backgrounds (e.g., Supply Chain, Logistics, or related disciplines) are preferred.
  • Technical Skills: Proficiency with ERP systems (SAP ECC preferred), Power BI, and Excel for tracking and offline data manipulation.
  • Soft Skills & Competencies: High attention to detail, strong critical thinking, proactive communication, and organizational skills tomultitask and prioritize competing operational requests independently.

• Accurately process and manage customer orders to ensure successful invoicing.
• Verify product availability and coordinate with supply, demand, and sales teams to improve OTIF (On Time In Full) deliveries.
• Communicate with customers regarding order status and resolve inquiries.
• Coordinate with logistics and shipping teams to ensure timely and accurate deliveries.
• Handle returns, exchanges, and transaction issues, collaborating with IT for technical resolutions.
• Work closely with sales, supply chain, demand planners, and customer service to align on targets and optimize order fulfillment.
• Identify and implement process improvements to maximize efficiency in customer order management.
• Structure and provide data to support process improvement and automation initiatives.
• Report on order metrics and service levels for designated accounts.
• Identify and suggest improvements to the end-to-end customer-to-cash process to streamline workflows focused on maximizing
• efficiency.
• Support data needs for process improvement and automation with measurable impact.
• Participate in meetings with cross-functional teams as required.
• Additional duties as assigned.

• Strong analytical skills for data interpretation and decision-making.
• Knowledge of customer-to-cash, supply chain, distribution, and sales processes.
• Proficiency in Excel, Power BI, and MS Office.
• Experience with SAP, CRM, EDI, Salesforce, or related enterprise software.
• Experience with supply and demand planning software.
• Knowledge of automation technology tools (preferred).
• Fluency in English (mandatory)

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.